Refund Policy

Thank you for shopping at Pampering 4 Pets. We strive to provide high-quality cat and dog supplies to our valued customers. However, we understand that there may be instances where you may need to return or seek a refund for a product. This refund policy outlines the terms and conditions for such situations.

  1. Eligibility for Refunds:

    • We accept refund requests for the following reasons:
      • Damaged or defective products upon receipt.
      • Incorrect items received.
      • Product not as described on our website.
    • Refunds may be granted within 30 days from the date of purchase.

  2. Non-Eligibility for Refunds:

    • We do not accept refund requests for the following reasons:
      • Change of mind or personal preference.
      • Products that have been used, worn, or altered.
      • Products that are missing parts or accessories.

  3. Return Process:

    • To initiate a refund request, please contact our customer support team within 7 days of receiving the product.
    • You can reach our customer support team by email at support@pampering4pets.com or by phone at [customer support number].
    • Please provide your order number, a clear description of the issue, and any supporting evidence, such as photographs, to assist us in processing your request.
    • Our customer support team will review your request and provide further instructions on the return process.

  4. Return Shipping:

    • If the return is due to our error (damaged, defective, or incorrect item), we will provide a prepaid shipping label for the return.
    • For all other eligible refund requests, you will be responsible for the return shipping costs.
    • Please ensure that the returned product is securely packaged to prevent any damage during transit.

  5. Refund Processing:

    • Once we receive the returned product and confirm its eligibility for a refund, we will initiate the refund process.
    • Refunds will be issued to the original payment method used for the purchase.
    • Please note that it may take up to [number of days] for the refund to appear in your account, depending on your bank or credit card issuer.

  6. Partial Refunds:

    • In some cases, a partial refund may be granted if the returned product is not in its original condition, is damaged, or is missing parts.
    • Our customer support team will notify you of any deductions made from the refund amount and provide an explanation.

  7. Exchanges:

    • If you would like to exchange a product for a different size, color, or variant, please contact our customer support team.
    • Exchanges are subject to product availability.

  8. Cancellations:

    • If you wish to cancel your order, please contact our customer support team as soon as possible.
    • We will do our best to accommodate your request if the order has not yet been shipped.

  9. Changes to the Refund Policy:

    • Pampering 4 Pets reserves the right to modify or update this refund policy at any time.
    • Any changes will be effective immediately upon posting the updated policy on our website.

If you have any further questions or require assistance, please do not hesitate to contact our customer support team. We are here to help and ensure your satisfaction with our products and services.

Last updated: 6/19/2023

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